Return and Refund Policy furniture store

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1. General Policy

At bigboy Interiors, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a return and refund policy as outlined below.

2. Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Items must be in new, unused condition and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Custom-made or special-order items are not eligible for return unless they are defective or damaged upon delivery.

3. Non-Returnable Items

• Clearance items
• Gift cards
• Assembled furniture
• Custom or personalized items

4. Return Process

1. Initiate a Return: Contact our customer service at 9503103501 or bigboyinteriors@gmail.com to initiate a return. Provide your order number and reason for return.
2. Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions for the return.
3. Prepare Your Return: Repack the item in its original packaging, including all manuals, accessories, and documentation.

Shipping the Return: Ship the item back to us at Jain Park, Revati Nagar, Opp.BigBazaar, Main Road, Besa,Nagpur.You are responsible for return shipping costs unless the item is defective or damaged.

5. Refunds

• Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
• Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• Refund Method: Refunds will be issued to the original payment method. If you paid with a credit card, it may take additional time for the refund to appear on your statement.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at 9271089103 or bigboyinteriors@gmail.com . We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage or defect to expedite the process.

7. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

8. Cancellation Policy

Orders can be canceled within 24 hours of placing the order for a full refund. After 24 hours, cancellation requests will be treated as returns and subject to the return policy.

9. Contact Information

For any questions or concerns regarding our return and refund policy, please contact us:

• Phone: 9271089103
• Email: bigboyinteriors@gmail.com
• Address: Jain Park, Revati Nagar, Opp.BigBazaar, Main Road, Besa,Nagpur.

10. Policy Changes

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting to our website.

Thank you for shopping with bigboy Interiors. We appreciate your business and are committed to providing you with quality products and exceptional service.